Shipping

EU shipping

All orders are sent via DPD courier service to the countries that DPD operates within and generally take 3-6 days to be delivered. Please allow 1-3 days for your order to be packed and processed by us.

Countries included:

Belgium, Czech Republic, Luxembourg, Austria, Bulgaria, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Latvia, The Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia

If your destination is not included in the list of country options at check out and you would like to make a purchase, please email ateliervona@gmail.com.

Please note that only larger value orders will be considered since shipping costs are very high at present.


Returns

Return Cost

Due to the character of our unique, limited, handmade pieces, we do not offer free returns. If necessary, the customer is responsible for covering the shipping fee of the returned item and will not be refunded for the original shipping cost.

We ask the customers to consider this before ordering.

Repairs

In case of a refund or repair, please contact ateliervona@gmail.com